Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,845,002

members

915

online

36,686

topics

Top

Xfinity iPad App issues with remote fuction

New Poster

Xfinity iPad App issues with remote fuction

I have two cable boxes: one regular HD box, and also an HD DVR (Motorola RNG200N).  Since first downloading the xfinity app on my iPad, which was about a week ago, I have been unable to get the remote function to work on my DVR.  The app works flawlessly with my bedroom HD cable box.  I can change channels and use all functions.  My DVR however, has the same message upon login every time: "TV Control is not available for this cable box. Why?"

 

For whatever reason, I can use the DVR function and record shows using my iPad, but I cannot change the channels.  I have chatted online with Comcast, answered all of their questions, and done multiple resets, uninstalls, reinstalls, etc to no avail.  Does anybody have any insight into this issue?  My HD DVR is a compatible box, and should be working with the app.

Tags (1)
Official Employee

Re: Xfinity iPad App issues with remote fuction


ebenrus wrote:

I have two cable boxes: one regular HD box, and also an HD DVR (Motorola RNG200N).  Since first downloading the xfinity app on my iPad, which was about a week ago, I have been unable to get the remote function to work on my DVR.  The app works flawlessly with my bedroom HD cable box.  I can change channels and use all functions.  My DVR however, has the same message upon login every time: "TV Control is not available for this cable box. Why?"

 

For whatever reason, I can use the DVR function and record shows using my iPad, but I cannot change the channels.  I have chatted online with Comcast, answered all of their questions, and done multiple resets, uninstalls, reinstalls, etc to no avail.  Does anybody have any insight into this issue?  My HD DVR is a compatible box, and should be working with the app.


Go here and make sure that TV Control is set to ON for both boxes.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 2287 views
  • 0 kudos
  • 2 in conversation