Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Xfinity iOS App

New Poster

Xfinity iOS App

Tonight I have had two out of three set top boxes stop accepting commands from the app either on my iPad Air or iPhone 5. One of the boxes is just a regular HD cable box and the other is a DVR. They say an error has occurred. But the third box which is also a DVR accepts the commands just fine. I have removed the app and reinstalled. I have reset and restarted my cable modem and router. I have turn off the cable boxes and turned it back on and I have rebooted the iPad. The only thing I can think of now is something on Comcast's end because all 3 boxes come up online in my profile on the website. I am running iOS 7 fully updated.
Tags (2)
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation