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Xfinity dvr never records my show the way it's supposed to!

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Xfinity dvr never records my show the way it's supposed to!

Can someone please explain, why with all of their "amazing" technology, Xfinity can't ever get the Record setting to record what I want. Right now, the technology is set to record a time frame. There has to be technology out there that can identify when the program is actually on, rather than just a time slot. It should say you are set to record "whatever comes on the tv during this hour" rather than, you are set to record NCIS LA. It seems that a majority of time I record 60 minutes because something delayed the programming. I truly believe it's false advertising. Don't tell me you are recording NCIS LA if you really aren't.
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