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Xfinity app with unknown eligible TV?

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Xfinity app with unknown eligible TV?

I installed the Xfinity app some months ago just to find I have no eligible boxes (SA 8300HDC)...  All of a sudden I check the app this evening and now it shows I have one eligible TV called TV 1. I But it still does not change channels and in e setup it does not show anything on the screen when testing.

 

Has anyone seen this before?

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Re: Xfinity app with unknown eligible TV?


Bjhayes1 wrote:

I installed the Xfinity app some months ago just to find I have no eligible boxes (SA 8300HDC)...  All of a sudden I check the app this evening and now it shows I have one eligible TV called TV 1. I But it still does not change channels and in e setup it does not show anything on the screen when testing.

 

Has anyone seen this before?


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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