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Xfinity app shows DVR 100% full

New Poster

Xfinity app shows DVR 100% full

I just recently got a new multi room dvr. Pie last one stopped working. The app now tells me it is 100% full. It will let me change channel. I was on the phone with a customer service rep and they scheduled for a tech to come out. I tried unplugging box. Reinstalling app. Restarting my phone. Any thoughts or anything I can try?
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Silver Problem Solver

Re: Xfinity app shows DVR 100% full

do this.

 

Unplug the main dvr unit.   then go unplug all the slave boxes.    wait two minutes.  plug in the main dvr unit and wait till you see guide data start to populate.  then go to each slave box and plug then back in.  

 

go to your mobile app, sign out of the app, now sign back in.  See if that works.  A service call will not fix problems with the app, if after this you still have the issue you need to call comcast, comcasted can help you also with your account. 

New Poster

Re: Xfinity app shows DVR 100% full

I just followed all those steps. Still no ability to record from my phone. Any other suggest
Silver Problem Solver

Re: Xfinity app shows DVR 100% full

your post read your dvr reads 100% full not you cant record from your phone.   When you go to your physical cable box and go to your dvr recordings what does it say for the % full?   

 

Are you signing in to the app with the primary account holders credentials?  do you have your zip code set correct?   do you have the xfinity remote app, if not download it and try there.

 

 

New Poster

Re: Xfinity app shows DVR 100% full

There are no recordings on my DVR. I am using primary account holder account. I am trying on the remote app. It doesn't seem to work on my computer either
Service Expert

Re: Xfinity app shows DVR 100% full

*side note to this topic* you don't have to sign in as the primary account holder in order to use the app. It works just fine when signed in as a secondary account.




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New Poster

Re: Xfinity app shows DVR 100% full

Should I cancel my appointment with a technician?  Is there nothing he will be able to do from my house that they can't do over the phone.  The lady on the phone when I called did not seem to think there was anything she could do.  This is getting frustrating.

Official Employee

Re: Xfinity app shows DVR 100% full

Bushler & brianushler,

 

Do you still both have techs coming to your home? If so, please cancel your appointments and then I will be able to further assist you. If a tech is scheduled, I will not be able to help you until the techs visit is over.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity app shows DVR 100% full

Thanks Joe.  My appointment has been cancelled.

 

What are the next steps I can take?

 

 

Thanks,

Brian

Official Employee

Re: Xfinity app shows DVR 100% full


brianushler wrote:

Thanks Joe.  My appointment has been cancelled.

 

What are the next steps I can take?

 

 

Thanks,

Brian


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity app shows DVR 100% full

Joe,

 

i did this last night. I on plugged main box and then remote boxes. Left them unplugged for 10 mins. Then plugged main DVR in. I then waited for box to populate guide. Then I plugged back in remote boxes. 

 I then logged out of my account on my phone then logged back in to no avail 

Official Employee

Re: Xfinity app shows DVR 100% full


Bushler wrote:

Joe,

 

i did this last night. I on plugged main box and then remote boxes. Left them unplugged for 10 mins. Then plugged main DVR in. I then waited for box to populate guide. Then I plugged back in remote boxes. 

 I then logged out of my account on my phone then logged back in to no avail 


Did you cancel your technician appointment?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity app shows DVR 100% full

Joe,

 

Yes I did

Official Employee

Re: Xfinity app shows DVR 100% full

Is this one customer posting under two different usernames?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity app shows DVR 100% full

Joe,

 

Yes sorry.  The bushler account is what my account is under.  The brianushler is what I use for email.  So that is where I see when there is a reply.

 

 

Official Employee

Re: Xfinity app shows DVR 100% full


brianushler wrote:

Joe,

 

Yes sorry.  The bushler account is what my account is under.  The brianushler is what I use for email.  So that is where I see when there is a reply.

 

 


But both usernames are under two different accounts. The only thing that matches is the last name.

 

What account is the one having the issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity app shows DVR 100% full

bushler is my account.  brianushler is from my fathers account.  I kept it with him as I have too much going to this email.

 

bushler is the account having the issue

Official Employee

Re: Xfinity app shows DVR 100% full


brianushler wrote:

bushler is my account.  brianushler is from my fathers account.  I kept it with him as I have too much going to this email.

 

bushler is the account having the issue


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity app shows DVR 100% full

Joe,

 

does a special department have to call me? Can I just call 1-800-comcast?

Silver Problem Solver

Re: Xfinity app shows DVR 100% full

comcast will call you, the cs reps will have no idea about your issue.

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