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Xfinity Videos play audio but not video with no error messages

New Poster

Xfinity Videos play audio but not video with no error messages

Hello,

 

I use Windows 7. When opening Xfinity.comcast.net, if I try to play videos in Internet Explorer, I can hear audio but have no video. there is NO error message. Other sites will no play video.  However, if I open Firefox, the videos will play.

 

What's the problem?

 

Thanks

 

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