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Xfinity Video Online keeps crashing and giving me error on other attempts.

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Xfinity Video Online keeps crashing and giving me error on other attempts.

Here is a common message I keep getting while trying to load a show on Xfinity online:

 

An error occurred while processing your request.

Reference #97.55f64317.1436221249.155e7e48

 

*On occasion, the video will start but then will crash at various points. Any one have or know how to fix this issue. 

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