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Xfinity TV saying I am not authorized!

Frequent Visitor

Xfinity TV saying I am not authorized!

In the past I have been able to watch premium content on xfinity through my laptop. But today, when I tried, it did not recognize me as a premium HBO/Showtime subscriber.  I called and after four people I got to xfinity tv support who said he would reset all my authorizations and it would be okay after an hour.  

I waited an hour, and I was able to watch the episode of Homeland I wanted.  Then I took a break and when I logged back on when I try to finish watching the episode, it tells me I need to be a subscriber. 

 

Here is the information screen:

 

My Zip Code:94010My Cable Provider:ComcastMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:UnknownMy public IP address:24.5.12.135My operating system:Mac - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.52.7 (KHTML, Like Gecko) Version/5.1.2 Safari/534.52.7My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

 

I tried to open on firefox and same result:

 

My Zip Code: 94010 My Cable Provider: Comcast My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Unknown My public IP address: 24.5.12.135 My operating system: Mac - rv:8.0.1 My web browser: Firefox 8 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:8.0.1) Gecko/20100101 Firefox/8.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled Please help! Also, something is wrong with my Ipad application. I can select the premium HBO or Showtime show, but the program never downloads and the win keeps spinning.  Sometimes the wheel stops and the blue progress download line moves but then it stops short of the end of the line and the show never starts.  But maybe thats all part of the same pro

Frequent Visitor

Re: Xfinity TV saying I am not authorized!

I just downloaded google chrome and tried to log in and view Homeland. Ive never opened Chrome on this computer, so there shouldnt be any issue with cookies, etc, affecting the authorization.  So it has to be something going on with the Xfinity internet server which has incorrectly identified me as not being authorized as a premium subscriber, which I am.  Please help.  I assume this is why my ipad app is also failing.

 

 

New Poster

Re: Xfinity TV saying I am not authorized!

Its doing it to me also

New Poster

Re: Xfinity TV saying I am not authorized!

I am having the same problem! It says I must be a subscriber of the premium channels but I am in fact a subscriber. Very frustrating to not be able to enjoy content that I have paid for.

New Poster

Re: Xfinity TV saying I am not authorized!

area code 94116 same happening to me. no premium channels available. lock key shows. this has been happening on-off for past week.

Silver Problem Solver

Re: Xfinity TV saying I am not authorized!

click the tv tab on the top of this page and then to profile in the top right make sure you do all the steps to complete your profile. make sure you have the right zip code in for your service. also if none of that works go to your box guide and to remote set up. if you see that you can delete it there and then try to resych it wi

There could be many issues as everyone’s pc is different and has different programs on it. First thing to do, clear your cache and your cookies. click the tv tab top right of this page then on the right side there you will see your profile, click the drop down and complete your profile. Make sure your zip code is set correctly and not set to automatic. Make sure you are a subscriber to the channel you are trying to watch. Also some people have found that if you download cccleaner http://www.piriform.com/ccleaner and run it and let it take out all the cookies and left over garbage that fixes it also. Also make sure you have the most current version of Microsoft Silverlight and Flash and you’re not using ie 9 there are currently problems with that browser.

You can also try turning off your antivirus and firewall as that might be blocking it also. AS you can see there are many things it might be.

New Poster

Re: Xfinity TV saying I am not authorized!

Read several of the post the last few days. Have the same issue as everyone esle. I did uninstall my anitvirus, updated silverlight and also downloaded Chrome. It worked for one show and then went back to not working. I uninstalled and reinstalled silverlight. Re-cleared everything with the suggested cleaner program and still does not work. :manmad:

New Poster

Re: Xfinity TV saying I am not authorized!

I just solved this problem and posted a solution in this forum.

 

See my post for details.

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