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Xfinity TV remote app on IPAD

Regular Visitor

Xfinity TV remote app on IPAD

Cable box went bad. Xfinity came out and replaced. Box is set with "remote on" but the new box will not sync with the app to allow new recordings, list of recorded programs etc.  Called Comcast 3 times and each time was bounced like a ping pong ball between cable and internet dept.  neither

will take responsibility or act like they even know what I am talking about.

 I am told from these forums that everyone is having difficulty getting this issue resolved without escalation at Comcast.  I really like app and it makes it great to use Xfinity/Comcast.  Can anyone help me? I am told Comcast has to do something on thier end, but I can't get anywhere.

 

thanks in advance.

Regular Contributor

Re: Xfinity TV remote app on IPAD

Can you please provide your Comcast ID?  You can direct message me with that.

 

Also, please provide the version of the XFINITY TV remote app, your iPad OS version, and any screenshots as applicable.

 

Thanks.

Regular Visitor

Re: Xfinity TV remote app on IPAD

Hi Sharon,is this reply going only to you or how to i direct message you with the info. thank you for your help
Regular Visitor

Re: Xfinity TV remote app on IPAD

App on IPAD IOS 6.0

TV Remote app version 1.20.0.34

DCX 3400 DVR won't sync to app

Let me know how to get my  ID to you securely. thanks,

 

error on my xfinity landing page for email when i click dvr manager says - 1 DVR still syncing, if last

more that 24 hours contact Comcast. It has been 2 weeks.

 

thanks,

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