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Xfinity TV online not loading

Frequent Visitor

Xfinity TV online not loading

I'm having trouble playing all videos.  I've gone through the troubleshooting and uninstalled Move and Silverlight.  I was able to reinstall Silverlight but do not receive a prompt to reinstall Move.  I've also gone through the other such problems in the forum and disabled pop-up blocker and made sure that Silverlight plug-in was enabled.

 

My Zip Code: 17552 My Cable Provider: Comcast Marietta Digital My myDVR Manager Status: activated My Set Top Box Names: DVR 1, DVR 2 My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 174.54.30.97 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.1; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.0 r1 Javascript&colon; <script type="text/javascript"></script> enabled Cookies: enabled

 

 

Official Employee

Re: Xfinity TV online not loading

gwask,

 

What is happening when you are trying to watch a video? Are you getting a blank screen, error message, etc.? Please be as specific as possible so I can further look into this for you.

 

Also, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue. 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Xfinity TV online not loading

After selecting a video to play, say 'obtaining authoration' and then 'starting playback' but nothing happens after that.

Official Employee

Re: Xfinity TV online not loading

gwask,

 

Have you tried using a different web browser? If so, what were the results?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Xfinity TV online not loading

Works fine in Google Chrome.

Official Employee

Re: Xfinity TV online not loading

gwask,

 

The issue lies somewhere within Explorer 8.

 

Try disabling all the add-ons and plug-ins in IE and see if videos work. It sounds like one of them is preventing videos from playing. If videos do play, this will help us narrow down the specific plug-in/add-on that is conflicting with videos from playing.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Xfinity TV online not loading

I have had the same problem for the past week to two weeks.  None of the shows are loading its just keeps saying starting playback.  Is anyone else having this problem?

Tags (1)
Frequent Visitor

Re: Xfinity TV online not loading

Disabled all add-ons and plug-ins.  Tried to load a video and was told that Flash player was needed, so I reenabled.  Then was told that Silverlight was needed and did same.  End result is same as before, just says 'Starting Playback'.

Official Employee

Re: Xfinity TV online not loading

skaggs904,

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URL(s) of the videos that you are trying to watch.

 

gwask,

 

Do you have any anti-virus software installed?

 

What videos are you trying to watch? Please send the URLs.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: Xfinity TV online not loading

gwask,

 

So it's just CBS videos and just Internet Explorer.

 

Try disabling all ad blocking on Norton. When this issue occurs with CBS videos, it's usually a pop-up blocker or anti-virus software that is blocking videos from playing. The strange thing is that it is blocking it on IE and not Chrome. Usually, it's all browsers that are affected.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Xfinity TV online not loading

Mine is doing the same thing.

 

Official Employee

Re: Xfinity TV online not loading

pm41,

 

Is it just happening in Internet Explorer?

 

Is it just CBS videos not working? Are other videos working?

 

Have you followed the troubleshooting steps above?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Xfinity TV online not loading

Same thing happening to me with Adult Swim.  Here's the kicker: It PLAYED half my video and then crashed.  I refreshed, tried other videos on other channels and all I am getting is the Starting Playback screen and nothing ever loads.  :[

New Poster

Re: Xfinity TV online not loading

O ya I'm using the newest Firefox.  It's worked before no problem.  Sad it hates my life right now.

Official Employee

Re: Xfinity TV online not loading


knana wrote:

Same thing happening to me with Adult Swim.  Here's the kicker: It PLAYED half my video and then crashed.  I refreshed, tried other videos on other channels and all I am getting is the Starting Playback screen and nothing ever loads.  :[


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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