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Xfinity TV on the go app

New Poster

Xfinity TV on the go app

I can't watch a HBO series on the app, but I have a premium package for my home service. I get an error message to upgrade my service. Why is that? The show has a gold key next to it...😫
Service Expert

Re: Xfinity TV on the go app

Is it ALL HBO series or just a certain number?




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New Poster

Re: Xfinity TV on the go app

It's Game of Thrones! But it has a yellow key under the picture.
Service Expert

Re: Xfinity TV on the go app


Ronaldmoore9655 wrote:
It's Game of Thrones! But it has a yellow key under the picture.

On mine, for S6Ep10, I don't see a yellow key.  It is listed as Xfinity On Demand, and I have a green PLAY button.

 

Maybe there is something wrong with the entitlements on your account.  I would try calling Comcast customer service.




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New Poster

Re: Xfinity TV on the go app

I will thank you so much!!
Service Expert

Re: Xfinity TV on the go app


Ronaldmoore9655 wrote:
I will thank you so much!!

You need to call them.  I am not an employee.




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