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Xfinity TV not working - power at cable box shuts on & off during day; tv will not load on computer

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Xfinity TV not working - power at cable box shuts on & off during day; tv will not load on computer

From approximately 7 a.m. until 6 p.m. daily, my xfinity tv cable box shuts off intermittently for 30 seconds or more at a time over and over making it impossible to watch live or recorded shows via the tv.  The power is off long enough that On Demand shuts off and becomes temporarily unavailable when the power resumes.

 

At the same time, my xfinity tv via computer will not load.  I can still view emails, load internet search results, and view xfinity billing information.  But I am unable to watch any tv-related content - live or on demand on my computer. 

Official Employee

Re: Xfinity TV not working - power at cable box shuts on & off during day; tv will not load on co...

Hello blackcat_181, I ran a diagnostic on your services and the neighborhood and I don't show anything that would be interfering with your services. Are you still having issues? 


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