Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,286

members

819

online

29,125

topics

Top

Xfinity TV has stopped working for me too.

New Poster

Xfinity TV has stopped working for me too.

Worked fine until a couple of days ago. 

Tv shows and movies will start with "obtaining authorization" then get stuck in endless "starting playback".

I have had similar results in Firefox and Chrome. 

 

My Device Information

My Zip Code:  98012

My Cable Provider:  Comcast Snohomish Digital

My myDVR Manager Status:  activated

My Set Top Box Names:  DVR 1

My Queue setup:  False

Facebook Queue Syncing:  false

Facebook Connect:  False

My public IP address:  67.183.27.22

My operating system: Windows - Windows NT 6.1

My web browser:

Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; BRI/1; BRI/2; .NET4.0C; Crossrider130)

My system type:  Desktop computer or other device

My Move player version:  071706000001

My Silverlight version:  4.0.60531.0

My flash version:  10.3 r183

Javascript:  enabled

Cookies:  enabled

Official Employee

Re: Xfinity TV has stopped working for me too.

jimops1,

 

What vidoes are you trying to watch?

 

Also, what versions of Firefox and Chrome did you try?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity TV has stopped working for me too.

Any Video or movie responds the same.  But lets say "The Office"

Firefox version is 7.0.1

Chrome version is 14.0.835

 

Thanks.

 

Official Employee

Re: Xfinity TV has stopped working for me too.

jimops1,

 

In Google Chrome 14, try disabling all pop-up blocker add-ons and plug-ins.

 

If that does not work, do you have any anti-virus software involved? If so, make sure that you are allowing xfinity and all its sites to pass throught its firewalls.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity TV has stopped working for me too.

All of a sudden I cannot get on xfinity. the error message says to download Adobe Flash. I did it 3 times, rebooted  and still nothing!

Official Employee

Re: Xfinity TV has stopped working for me too.


stan3811 wrote:

All of a sudden I cannot get on xfinity. the error message says to download Adobe Flash. I did it 3 times, rebooted  and still nothing!


stan3811,

 

Try uninstalling Flash completely from your computer and then try watching the video again. Follow the on-screen steps to install Flash.

 

Sometimes, old data is stored that can conflict with videos from playing.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 5 replies
  • 2330 views
  • 0 kudos
  • 3 in conversation