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Xfinity TV app will not change channels (Android)

Contributor

Xfinity TV app will not change channels (Android)

Hello,

 

New subscriber here.  Downloaded the Xfinity TV app.  It detected both of my TVs.  However, the TEST button, which is supposed to produce a display on the TV, does not produce anything.  The guide downloaded, and when I select a channel it gives a program description and has a box for Watch on TV.  When I press Watch on TV, I hear a tone and see a pop-up icon, but the channel does not change on the TV.

 

Any thoughts on what may be wrong?  The phone is a Nexus 4 running KitKat 4.4.2, and the cable box says it is a RNG150N (no manufacturer listed on box).

 

Not sure if this has any connection with the app issue, but I also do not see Caller ID on my TV when someone calls, even though I have this featured enabled in the Notifications menu.

 

Thanks for any advice,

b

Official Employee

Re: Xfinity TV app will not change channels (Android)

How new of a subscriber? It can take a couple of days after install for the apps to work with equipment

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Contributor

Re: Xfinity TV app will not change channels (Android)

My installation was Thursday January 9 (today is January 13).  Interestingly, now the app is working on one of the two TVs. For the other TV, it always says "An unknown error occurred during this request. Please try again."

Regular Contributor

Re: Xfinity TV app will not change channels (Android)

Hi, could you please direct message me with the following information:

 

1. Device make, model Eg: iPad 1, iPad 2, iPad 3, iPad 4, iPad Air, iPad Mini? (Not just IPad or IPod or IMac))
2. OS (name, version — please make sure you get ALL relevant numbers in the version number, Eg: IOS 7.0.1, IOS 7.0.4 .)
3. The version of the app installed.
4.Screenshots wherever applicable.
5. Exact steps to replicate this issue.
6. Comcast ID

Contributor

Re: Xfinity TV app will not change channels (Android)

I sent you a private message, thanks.

Contributor

Re: Xfinity TV app will not change channels (Android)

It is working now, not sure what fixed it, just started working. 

New Poster

Re: Xfinity TV app will not change channels (Android)

I have uninstalled and reinstalled the app multiple times with the same results. Comcast installed 1/16/14.
Regular Visitor

Re: Xfinity TV app will not change channels

IPad mini iOS 7.0.4 App version 1.120.

I worked fine
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