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Xfinity TV app doesnt work!

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Xfinity TV app doesnt work!

Hi i just got our xfinity triple play HD serivce installed yesterday and today i downloaded the Three apps, TV player, Streampix and Xfinity TV and the first 2 seem to work but after i enter my login info into Xfinity TV it proceeds to download program datt but returns and "unknown error occured during this request. Please try again" Message everytime. I have cleared app data and even re-installed and nothing? 

Official Employee

Re: Xfinity TV app doesnt work!


moehrle_s wrote:

Hi i just got our xfinity triple play HD service installed yesterday and today i downloaded the Three apps, TV player, Streampix and Xfinity TV and the first 2 seem to work but after i enter my login info into Xfinity TV it proceeds to download program datt but returns and "unknown error occurred during this request. Please try again" Message everytime. I have cleared app data and even re-installed and nothing? 


Apologies for the issue you described above. I have opened a ticket for you with the right teams who can review, investigate and assist you. They may reach out to you directly if necessary during the troubleshooting process. Thanks for your patience.

 

Can you please provide some additional information?  What specific device are you using to download the XFINITY TV app? What is the OS/Platform and version?  If this is an ios device, is it jailbroken? Thanks      


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New Poster

Re: Xfinity TV app doesnt work!

Im trying to install on my att galaxy s4 running android 4.2.2 rooted.

 

Thanks

Official Employee

Re: Xfinity TV app doesnt work!


moehrle_s wrote:

Im trying to install on my att galaxy s4 running android 4.2.2 rooted.

 

Thanks


Thank you. I have passed the above along to the team that is investigating your issue. 

 

Please provide the current ROM version. Thanks


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Official Employee

Re: Xfinity TV app doesnt work!


moehrle_s wrote:

Im trying to install on my att galaxy s4 running android 4.2.2 rooted.

 

Thanks


I spoke some more with our troubleshooting team. We do not issue patches for issues on rooted devices. Certainly, we would like for those devices to work and the team will try to recreate this issue in the lab and include a fix in the next release which is due out later this year.

 

Please provide the current ROM version of this device so that we can test this in our lab.

 

 


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