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Xfinity TV app doesn't return the shows individually, has to return all shows at once

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Xfinity TV app doesn't return the shows individually, has to return all shows at once

The Xfininity TV app, the app used to download tv shows from the cloud doesn't work correctly. You can download 10 shows maximum at a time, but after I watch a show and return it to the TV, they don't always return.  Then instead of allowing 10 shows to download, it allows less than 10. The only way to return the shows in order to get 10 shows again, you have to go into the settings and go into manage devices and then click on "return all shows" on that device. Then I have to start over at zero shows and download them again. And it takes quite awhile to download the shows. Please fix it so when I click on each show individually, it will return them one at a time. It's a major inconvenience to clear all the shows and have to redownload 8 shows (that were already on the device) just so I can get the app to allow me to get 10 shows on the device. Will Comcast ever get it to work the way it is supposed to?

Service Expert

Re: Xfinity TV app doesn't return the shows individually, has to return all shows at once


Eazydeazy wrote:

The Xfininity TV app, the app used to download tv shows from the cloud doesn't work correctly. You can download 10 shows maximum at a time, but after I watch a show and return it to the TV, they don't always return.  Then instead of allowing 10 shows to download, it allows less than 10. The only way to return the shows in order to get 10 shows again, you have to go into the settings and go into manage devices and then click on "return all shows" on that device. Then I have to start over at zero shows and download them again. And it takes quite awhile to download the shows. Please fix it so when I click on each show individually, it will return them one at a time. It's a major inconvenience to clear all the shows and have to redownload 8 shows (that were already on the device) just so I can get the app to allow me to get 10 shows on the device. Will Comcast ever get it to work the way it is supposed to?


it is a maximum (depends on memory available to store the recordings) not a minimum.. 

 

when you play a recording or advance it to the end, the menu will offer to return the recording.

 

you can also bring up a list of the recordings and select it on the device it is downloaded and select 'return'. another way is to bring up a list of download recordings and swipe 'left' on any single recording to return just that recording (select return).




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