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Xfinity TV Remote App not working after cable box upgrade

New Poster

Xfinity TV Remote App not working after cable box upgrade

I upgraded my tiny cable box to a DVR/HD box.  The TV Remote app was working before, but it will no long change the channel.  It won't let me program the DVR either.  How can I fix this?  I have tried rebooting the iphone, logging out of the app and back in, etc.  It still shows only one cable box, but when I "Test" it, it does not show on the screen.

New Poster

Re: Xfinity TV Remote App not working after cable box upgrade

I was experiencing the same issue - what I found was that my TV remote app was still synced to my old set-top box. Click on settings in your app and your last set-top box should be listed. Click on that and likely will show your new set-top box. Select the new one and you should be good to go.

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