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Xfinity TV Player App for Android suddenly locking me out of shows

New Poster

Xfinity TV Player App for Android suddenly locking me out of shows

I have been using the Xfinity TV Player app on my Samsung Galaxy tablet for the last few weeks and it has been great. but tonight when I opened it to continue watching shows on Starz and other networks I get an orange key icon and a message telling me that I have to have a subscription to view content. I am actively subscribed to every channel I wanted to watch and have enjoyed content from them as recently as 2 days ago on my tablet. I haven't changed any of my services and I don't stream content to any other devices, so it's not an issue of me going over the 3 device allotment or not paying my bill or changing services.

Any help, answers, or information would be great. I pay a lot for Comcast and would like to be able to watch my favorite shows on my tablet again.

New Poster

Re: Xfinity TV Player App for Android suddenly locking me out of shows

I'm having this same issue. I've watched all of Nurse Jackie and I'm on Season 8 - Episode 3 of Weeds...I watched all other episodes (7+ seasons) just fine and now it shows a locked icon.  But, when I'm searching for shows and filter for only downloadable, unlocked shows...Weeds shows up...when I click on the individual episodes they show locked.  This needs to be fixed! I watch this while I'm working out and neeeeeeed to see the rest of Weeds!!

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