Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,404

members

1,143

online

29,338

topics

Top

Xfinity TV Go Online - Not able to watch Channel Included in my lineup

New Poster

Xfinity TV Go Online - Not able to watch Channel Included in my lineup

Hello,

 

I'm having a problem when I try to access Showtime on Xfinity TV Go. It tells me it is not part of my subcriptions when in fact it should be because it was included in the bundle I got a month ago as a new Comcast customer. I have confirmed with billing that it is indeed part of my lineup and have spoken to customer support about this issue multiple times with no resolution. I was told a week ago by the last rep I spoke to on the phone that they would get back with me within 24-48 hrs but I never got a call back. I dont want to waste anymore time trying to resolve this issue by phone because clearly no progress is being made to fix my problem. If you could help me that would be greatly appreciated.

 

Thanks

Service Expert

Re: Xfinity TV Go Online - Not able to watch Channel Included in my lineup

specopx,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Admin1

Re: Xfinity TV Go Online - Not able to watch Channel Included in my lineup

Hi specopx -- Apologies for this issue. Are you able to access other channels in your lineup or is it just that channel? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity TV Go Online - Not able to watch Channel Included in my lineup

It is just that channel that tells me to upgrade.

Admin1

Re: Xfinity TV Go Online - Not able to watch Channel Included in my lineup

Alright. I've opened a support ticket for this issue. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity TV Go Online - Not able to watch Channel Included in my lineup

It has been a week any resolution yet?

Admin1

Re: Xfinity TV Go Online - Not able to watch Channel Included in my lineup

No resolution yet. I've contacted the agent assigned to this ticket to get you an update. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 6 replies
  • 774 views
  • 0 kudos
  • 3 in conversation