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Xfinity TV App - says I'm not connected to internet, but I am.

Regular Visitor

Xfinity TV App - says I'm not connected to internet, but I am.

In the past, on both my iPad and my iPhone, I have downloaded shows from my DVR to watch when I'm out of town. But now on both devices, when I open the TV app, it just says I'm not connected to the internet, even though I am connected via WiFi in my home.  I have deleted and reinstalled the app, rebooted the devices, turned wifi off and on, turned cellular off and on, and nothing changes. I called support last night and never found anyone who could help.

 

  Help.

Regular Visitor

Re: Xfinity TV App - says I'm not connected to internet, but I am.

Well, online chat got me nowhere. After describing the problem, I waited for a response, but the chat was closed without any response.
Regular Visitor

Re: Xfinity TV App - says I'm not connected to internet, but I am.

Now I've been "disconnected" from customer service twice, and talked to 5 people overall. No help, no idea what's going on. No one seems to have any suggestions on this post, either, now I'm just using it to vent. 

Frequent Visitor

Re: Xfinity TV App - says I'm not connected to internet, but I am.

Let me guess, you are on iOS beta 3? If that is the case, welcome to the party pal. We all have the same problem. For a technology leader, Comcast sure has problems keeping its apps running after iOS makes changes. Seems like more of a Verizon-like problem...
New Poster

Re: Xfinity TV App - says I'm not connected to internet, but I am.

Did you ever get a response or solution. I'm having the same issue. So annoying. Tried logging out and back in. Re-downloading app. Restarting phone. No luck.
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