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Xfinity TV App on iPad running IOS 9

New Poster

Xfinity TV App on iPad running IOS 9

The Xfinity TV remote app randomly closes after scrolling through listings and attempting to select programming.  This started after IOS 9 was installed on my iPad.  Anyone else with a similar issue?

Regular Visitor

Re: Xfinity TV App on iPad running IOS 9

Yes - waiting on a fix....

Regular Contributor

Re: Xfinity TV App on iPad running IOS 9

Come on Comcast, we have been waiting on a fix since I got an esclation number on September 23.

New Poster

Re: Xfinity TV App on iPad running IOS 9

Happening on iPhone running iOS9 ever since upgrade to iOS9. However, I get the feeling this is a user's forum and no one at Comcast/Xfinity actually reads this stuff. If they do, it would be nice if they would at least acknowledged that they're aware of the problem.
Frequent Visitor

Re: Xfinity TV App on iPad running IOS 9

Tweet the issue to @comcastcares https://twitter.com/comcastcares - though they didn't sound like they knew what was going on, they said they'd escalate the issue.

New Poster

Re: Xfinity TV App on iPad running IOS 9

I have the same problem. Are there people who don't have this problem?

Frequent Visitor

Re: Xfinity TV App on iPad running IOS 9

Please also leave specific feedback about the crashing on the iTunes App store:

https://itunes.apple.com/us/app/xfinity-tv-remote/id401629893?mt=8

 

Frequent Visitor

Re: Xfinity TV App on iPad running IOS 9

Having the same problem! 

Regular Visitor

Re: Xfinity TV App on iPad running IOS 9

Tv remote still bad it's been over a month now I opened a ticket with main office they don't care said they are not going to fix it because Apple made it stop working not Comcast what a joke this company is.

Regular Contributor

Re: Xfinity TV App on iPad running IOS 9

If Comcast is blaming Apple, that is just total BS and Comcast knows it.  I've had an open ticket since September 23 and it was broken before that.

Regular Visitor

Re: Xfinity TV App on iPad running IOS 9

All I know when I updated my iPhone and iPad xfinity tv app crashes . Not much we can do that's Comcast service for you last year I had another problem they could not fix i fixed it with one of their contractors I am a retired tech.
Regular Contributor

Re: Xfinity TV App on iPad running IOS 9

Almost a week ago I posted on the Twitter page, ComcastCares, about this issue since I've had a ticket outstanding since September 23 with no response from Comcast.  Took 3 days for them to get back to me and saying they were having someone call me about the problem. So last night about 8:30 I got a call from someone telling me they were a 'higher level' support person.  Let me preface this by saying that over the years I have dealth with several high level Comcast Support folks and they have been very intelligent and conversant with the issues.  I can assure you that the gentleman who called me and claimed to be a high level support person was definitely not. This guy had NO knowlege of the problem or that there even was a problem.  I asked him a couple of questions, given to me previously by an actual high level support tech, and he failed to answer any of of them correctly. So far as I could tell he had no knowlegde of anything.

 

Comcast should be ashamed of passing this 'stunt'  off as "tech support" and insulting the intelligence of their customers.

Regular Visitor

Re: Xfinity TV App on iPad running IOS 9

Give it up I have downloaded app called TV guide on my iPhone at least works. I have also like I said talked to top tech at Philadelphia and they even used app and saw it crash I have had a open ticket for over 2 weeks
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