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Xfinity TV App not showing recorded shows

New Poster

Xfinity TV App not showing recorded shows

Hey all,

 

Every since I've switched to X1, I haven't even seen the possibility of viewing recorded shows. Under the "Saved" tab on my phone, the only options are "For Me", "Purchases" and "Downloads", and there is not "recorded" option, or even anything about scheduling. I've logged in online as well from my laptop, and on the cloud TV section, under "Saved" there is only a "Purchased" option and nothing about existing recordings or making new ones. My recorded shows are there on my TV, but not on my phone or laptop. Any ideas of what could be going on?

 

Thanks,

New Poster

Re: Xfinity TV App not showing recorded shows

On my Iphone it shows recorded and scheduled shows under the saved tab

Official Employee

Re: Xfinity TV App not showing recorded shows


brandyrappe wrote:

Hey all,

 

Every since I've switched to X1, I haven't even seen the possibility of viewing recorded shows. Under the "Saved" tab on my phone, the only options are "For Me", "Purchases" and "Downloads", and there is not "recorded" option, or even anything about scheduling. I've logged in online as well from my laptop, and on the cloud TV section, under "Saved" there is only a "Purchased" option and nothing about existing recordings or making new ones. My recorded shows are there on my TV, but not on my phone or laptop. Any ideas of what could be going on?

 

Thanks,


Call in and have Cloud DVR rate codes added to your account. After added and you've accepted on the dvr you will have access to recordings made from that point forward. No access to those recordings made previously


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Frequent Visitor

Re: Xfinity TV App not showing recorded shows

Is there an upcharge for adding the cloud rate code to an account?
Problem Solver

Re: Xfinity TV App not showing recorded shows


Pumphouse wrote:
Is there an upcharge for adding the cloud rate code to an account?

If you already have Anyroom DVR service in your residence, then most likely no charge for adding the Cloud Rate code.

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