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Xfinity TV App: No Eligible TVs Found

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Xfinity TV App: No Eligible TVs Found

 am trying to use the Xfinity TV app on my iphone/ipod touch but it's saying that it was unable to find any cable boxes eligible for TV control. My cable box is a Motorola DCH3200, which is one the list of eligible boxes. If I go on the website to try TV control it can't find an eligible box either. Last night I chatted with a comcast representative. They had me sign out and uninstall everything. They refreshed my account and had me install and try again. It still didn't work. Then they said that they would try a hard reset of my account and that the app should work after an hour. 12 hours later it still doesn't work. I tried going to a website suggested (Xfinity remote Self-Test page) http://www.fancast.com/remotehelpbut there was no help there.

 

Here's what it came up with (Sensetive informatin has been replaced with X's):

 

Your Comcast Account

Account Number XXXXXXXXXXXXXXX
 
Primary User ID XXXXXXXXXX
 
Content You Have Access To [No Cable Type Available ]

The primary user ID associated with your account is XXXXXXXX, and the video content you have      access to is the same for all user IDs associated with this account.

Channel Line Up

 

Zip = XXXXX

 

Name = Comcast XXXXXXXXX Digital

 
Diagnostic Information
  Name                 Manufacturer                       LiveTV        OnDemand             Upgrade Remote Tune Software  
TV 1            [ No Device Model Available ]       N                         Y                            Install
 
TV 2            [ No Device Model Available ]         N                       Y                             Install
 
  TV 3          [ No Device Model Available ]          N                     Y                              Install
 
 
Available Devices
 
Name                      Type           Remove Device From Account
XXXXX’s iPod     iPod touch          Remove

 

 

My iphone isn't even showing up in available devices. I've tried unplugging the cable box and plugging it back in after 15 min or so. I've reinstalled the app like 20 times. What should I do next?

Official Employee

Re: Xfinity TV App: No Eligible TVs Found


hjvanaulen wrote:

 am trying to use the Xfinity TV app on my iphone/ipod touch but it's saying that it was unable to find any cable boxes eligible for TV control. My cable box is a Motorola DCH3200, which is one the list of eligible boxes. If I go on the website to try TV control it can't find an eligible box either. Last night I chatted with a comcast representative. They had me sign out and uninstall everything. They refreshed my account and had me install and try again. It still didn't work. Then they said that they would try a hard reset of my account and that the app should work after an hour. 12 hours later it still doesn't work. I tried going to a website suggested (Xfinity remote Self-Test page) http://www.fancast.com/remotehelpbut there was no help there.

 

Here's what it came up with (Sensetive informatin has been replaced with X's):

 

Your Comcast Account

Account Number XXXXXXXXXXXXXXX
 
Primary User ID XXXXXXXXXX
 
Content You Have Access To [No Cable Type Available ]

The primary user ID associated with your account is XXXXXXXX, and the video content you have      access to is the same for all user IDs associated with this account.

Channel Line Up

 

Zip = XXXXX

 

Name = Comcast XXXXXXXXX Digital

 
Diagnostic Information
  Name                 Manufacturer                       LiveTV        OnDemand             Upgrade Remote Tune Software  
TV 1            [ No Device Model Available ]       N                         Y                            Install
 
TV 2            [ No Device Model Available ]         N                       Y                             Install
 
  TV 3          [ No Device Model Available ]          N                     Y                              Install
 
 
Available Devices
 
Name                      Type           Remove Device From Account
XXXXX’s iPod     iPod touch          Remove

 

 

My iphone isn't even showing up in available devices. I've tried unplugging the cable box and plugging it back in after 15 min or so. I've reinstalled the app like 20 times. What should I do next?


Please send the following information to info[at]xfinitytv[dot]com so we can further assist you. We ask you to e-mail us because we don't want you to release your personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Makes, Models, and the names of all your set-top boxes:

The name(s) of your set-top box that is giving you issues:

 

Please also include a link to your post so we can accurately track your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Mark a Best Answer!solution Icon

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