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have you downloded the xfinity remote app? there are two apps, some people have found that one will work for them and the other does not. so you have the xfinity player one get this one. Also you can only have 3 devices associated with your account how many do you have on their, you can check that here. under manage my devices. You can also delete them from there and start the process again.
Also your devices are way behind on ios updates. there have been two updates passed ios 6 already.
My guess here will be this, comcast has not enabled this on your account on their end. 9 times out of ten its their issue on your account that prevents this. I would download the remote app first then try all those other things. report back what you find.
many people are in the same boat as you, they complain to comcast and comcast does something on their end and it just magically works. I do not know about the jailbreaking aspect as my devices are not jailbroke. did you go that site I posted and see what devices are there?? you can remove them and try again.
Also go to your cable box and then to box set up and then see if you have remote access set up there. If you do click on it if it gives you the website address its not set up if it says delete you can delete it and then try the synch again. This works sometimes, but if its an issue on comcasts end nothing I tell you will help you. Send a PM to comcastjoe whos name appears in red here, he can escalate your issue to the product team to look into your issue.
I just checked and all you need is ios 4.01 to make it work. Like I said though I don't know about the jailbreak though. give those things a try and see what happens. I hope I have moved you a little closer to a solution with these suggestions though.
most SA Cisco markets are not eligilbe for the dvr manager yet, its rolling out slowly to your market. Your cable boxes are most likely not eligible.
I had gone through the device list before. I am familiar with it. Only have two devices listed under the TV remoTe app (streaming) and two under the player app (download). I may pm comcastjoe though this issue hardly seems isolated based upon the amount of posts I see throughout the forum. I can't imagine this problem has anything to do with account settings since it list my approved devices for downloading in my account settings. I just so weird?
for some reason they have to do something on their side to get this to work, its some account setting. That is most likey your best bet. They will escalte it to the product team which will then look into your account and see if something is interferring with the set up.
if you have a jailbroken device, you will get that error. I have the same issue on 2 of my jailbroken devices, but another iPhone that isnt jailbroken plays videos perfectly..
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