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Can you confirm what app you are using? We have the Xfinity TV Go app where you can watch live TV, as well as take eligible content with you to go.
It's a black app with red Xfinity letters. If that's the app and you received this error last night or today, it's due to an ongoing issue we're having with our live streams.
Here's a post I made to other Forums sections discussing the live channels being removed:
We have been experiencing intermittent issues since yesterday evening and are working hard to restore the full channel lineup. If you were experiencing a 900|101000.101002.101005 error, that was due to the issue we were seeing. We chose to remove the streams while we work to fix them rather than continue to throw the error messages when you attempt to stream them.
Currently, only the Disney and ESPN streams are online and our mobile apps.
Please check back frequently for updates as I will try and post whenever we have progress to share.
Thanks for your patience,
I had posted in another thread that this error happens during ad insertion or when a stream is down. We no longer have widespread issues but have noticed increased error rates on some channels such as NBC Sports due to traffic spikes due to Tour de France.
Can you let us know which channel(s) this is happening on and how frequently? Also, does the error happen at the very beginning of the stream or randomly while watching?
Sorry to hear that; can you provide a bit more detail?
1. What device(s) have you tried?
2. What OS versions are they running?
3. What version of our app are you running on those devices?
If you're getting it consistently, it's possible you're getting blocked for being abroad. Most of our content providers do not allow you to travel outside the US with their content.
If you have specific examples, please let me know so I can verify. Have you tried your Xfinity credentials on partner sites like HBO Go, ESPN Go, or Hulu for example? If content playback fails there then I'm afraid my theory may be correct. I'll still validate on my end just be to be sure for you and other customers that are traveling abroad.
For our customers traveling internationally,
I did find out that if you download content before leaving the country, it will be good for the shorter of 14 days or when the content is set to expire.
For example, if you download a show that has an expiration date 5 days from now, then it will no longer be playable after 5 days. If however it has a 30 day expiration date, then it will be available up to 14 days offline.
I hope that provides some clarity on viewing your content while traveling internationally. If you have additional questions please let me know.
This same thing is happening to me right now. I'm watching (rather, trying) the Tour de France, and I keep getting this same playback issue. I've been getting it throughout the afternoon. Generally I can go back in and the app works, but this time it completely crapped out. The message of "please try playing the video later" reads as almost mocking, as this is "live" tv. Hard to watch it later with only one more streaming on the day, and limited hours in which to watch.
I'm using the Xfinity "TV Go" app on my iPad. (the icon is black with a "play" button and "xfinity in red letters). It's has continually given me the "playback issue" message. In fact, it just did as I was typing this message.
SteveTammy and others in this thread...
Work continues on the NBC streams using our TV Go app. We've been working with all involved parties which have only resulted in nominal improvements due to various issues.
If you have been having issues, you can also try the NBC Sports app and use your Xfinity credentials to log in to see if that would work any better in the interim.
Thanks for your continued patience,
To all our patient customers of TV Go,
I'm happy to say that we made significant improvements to our live streaming platform over the weekend and completed the work on Monday at around 4pm EST. All streams should be nearly flawless at this point as my team has not received any alarms or incidents since work was completed.
We're hoping the latest changes continue to remain stable and thank you again for all the patience.
Does this mean I will never see errors again?
Unfortunately no. Due to mobile technology, connectivity, and other use cases out of our control we won't perfect. The goal however is for 99% error free.
What do I do if I see an error?
Continue to post here if you consistently get the same error message. Most mobile errors will pop up and then when you retry they go away. If that's not your experience, we want to know about it. You can also call into our CARE team, use live chat, Facebook, or Twitter and someone can assist you.
I'm still in Northeast Pennsylvania and still get error messages on a regular basis. In addition the classica "Playback Issue 3363," today I'm receiving "NSCocoaErrorDomanin :: 400" According to the error message, your video team has been alerted and you're working quickly to fix this issue. Can you provide any insight or update.
We have been troubleshooting an issue with our live streams since earlier this morning. As per my earlier posts, you may see various Live channels being removed from our site and TV Go mobile apps for iOS and Android.
During the outage, only ESPN and the Disney streams remained active.
Why were streams removed?
We removed all impacted streams to avoid having you receive a 900|101000.101002.101005 error on the web, 3363 or -11800 errors on iOS, or 106000 errors on Android.
Where are we now?
Check back for more updates as we continue to investigate this issue.
Guess who..... lol
Problem was resolved for awhile. Easily 3-4 weeks. Now, my channels aren't comine up (just the spinning circle and "Loading...") any ideas? might it be the device (iPad)?
No issues that I'm aware of on mobile; assuming you already tried to "kill" the app by force closing it and then reopening it? Is it just the live channels or is the whole app unresponsive?
Was watching Manchester vs Stoke on NBCsN 10 minutes in I got this error. Now will not play at all. Never had much luck with this app. Maybe they should just shut it down, quit advertising it, hire people who know how to make it work, then go back on the air. Switched to a south American pirate site, now watching the game. Possible for you guys to dig this guy out of his house and offer him a job?
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