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Xfinity My Account app errors out when trying to restart modem

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Problem Solver

Xfinity My Account app errors out when trying to restart modem

Is anyone else having a problem trying to use the "Xfinity My Account" app to restart their modem. Every time I click "Restart this Device" under the "XFINITY Internet" tab.  I get the following message:

 

Screenshot_2015-10-04-18-19-22.png

 

 

This worked previously before the Sept 15th 2015 app update. This is on an Samsung Galaxy S4 running Android version 5.0.1.

Accepted Solution

Re: Xfinity My Account app errors out when trying to restart modem

It is now working again with the latest update: Version 1.11.0.29, dated Oct 20, 2015.

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Service Expert

Re: Xfinity My Account app errors out when trying to restart modem


HowAboutThisOne wrote:

Is anyone else having a problem trying to use the "Xfinity My Account" app to restart their modem. Every time I click "Restart this Device" under the "XFINITY Internet" tab.  I get the following message:

 

 <image snipped>

 

This worked previously before the Sept 15th 2015 app update. This is on an Samsung Galaxy

S4 running Android version 5.0.1.


 

Yes.  Note 4 with same OS.  I just tried and am receiving same error message.
-=Ray=-



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Problem Solver

Re: Xfinity My Account app errors out when trying to restart modem

It is now working again with the latest update: Version 1.11.0.29, dated Oct 20, 2015.

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