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Xfinity HBO Locked Out

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Xfinity HBO Locked Out

When I log into my xfinity account, I still get the orange locked key on all the HBO shows, even though I am subscribed to HBO. Yes, I'm logged into my primary account.  What do I need to do, or is it a setting on your end?  I've tried multiple internet browsers and cleared all the cookies/browsing history, but nothing seems to work. Thanks.

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Official Employee

Re: Xfinity HBO Locked Out


ahall159 wrote:

When I log into my xfinity account, I still get the orange locked key on all the HBO shows, even though I am subscribed to HBO. Yes, I'm logged into my primary account.  What do I need to do, or is it a setting on your end?  I've tried multiple internet browsers and cleared all the cookies/browsing history, but nothing seems to work. Thanks.


Is HBO working on your TV and On Demand?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity HBO Locked Out

I just checked and no, they aren't working either.  

Silver Problem Solver

Re: Xfinity HBO Locked Out

have you ever been able to watch hbo on your tv?  are you sure you subscribe.

New Poster

Re: Xfinity HBO Locked Out

Well, I did subscribe and didn't cancel it, unless somehow it was dropped off my account??  Thanks for the input to everyone, I guess I'll have to call them and find out.  

New Poster

Re: Xfinity HBO Locked Out

This happens to me all the time, and even in the top right corner it'll say "Hi dan_webb" (my username) clearly showing that I'm logged in.  I am sure I have a subscription because subscribe to all of them.  And it's not just HBO either.  I usually have to relogin or close the broser and login again...I'm not very happy with the xfinity OnDemand at all, nor the interface/ease of access etc.

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