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Xfinity App Wont find Box

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Xfinity App Wont find Box

Hi!  I downloaded the Xfinity App to my Iphone 4s and made sure the service was in my area (which it is) and also made sure I had the right box (which I do, it is the cisco RNG200N). When I get on tothe app it says "no eligible TV's".

I call the 800 number but no one can really seem to help me that much. How can I get it to locate my box?

 

Thanks so much!

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Official Employee

Re: Xfinity App Wont find Box


robert227 wrote:

Hi!  I downloaded the Xfinity App to my Iphone 4s and made sure the service was in my area (which it is) and also made sure I had the right box (which I do, it is the cisco RNG200N). When I get on tothe app it says "no eligible TV's".

I call the 800 number but no one can really seem to help me that much. How can I get it to locate my box?

 

Thanks so much!


DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year. 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Xfinity App Wont find Box

so is Comcast willing to tell us who REALLY can get this right now?  I too would like to have it and pretty sure the SA box replaced this year should work.

 

Thanks,

New Poster

Re: Xfinity App Wont find Box

I downloaded the xfinity app on my iphone4 & it wont let me watch tv?? It says I have to be connected to WIFI?

Official Employee

Re: Xfinity App Wont find Box


taml88 wrote:

I downloaded the xfinity app on my iphone4 & it wont let me watch tv?? It says I have to be connected to WIFI?


You must be connected on WiFi to watch videos on the XFINITY TV App and the XFINITY TV Player App.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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