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Xfinity App - Video Clip Message

New Poster

Xfinity App - Video Clip Message

On my ipad web page (Safari) - From the Xfinity Home page, when trying to watch a video clip.  A message pops up and states I need to install the Xfinity app.  I already have installed the app.

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New Poster

Re: Xfinity App - Video Clip Message

I'm having the same problem...so frustrating!
Official Employee

Re: Xfinity App - Video Clip Message

It sounds like you're still trying to watch video through Safari, which won't work.  You'll need to exit Safari and look for the app icon - its white with "xfinity" in red letters.  Try that and let me know if that works.  If you can't find it, try downloading the app again from the app store:

 

http://itunes.apple.com/us/app/xfinity-tv/id401629893?mt=8


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New Poster

Re: Xfinity App - Video Clip Message

Yes, I'm in Safari at the Xfinity home page.  I don't see video clips like "Today's Highlights" displaying in the Xfintiy home page in my Xfinity App.

Silver Problem Solver

Re: Xfinity App - Video Clip Message

thats right, YOU CAN ONLY WATCH VIDEOS FROM WITHIN THE APP.  YOu cannot go to the webpage in safari and watch ANYTHING.  The ipad does not support Flash video, so you can only watch what is available inside the app, do not go to anyplace for comcast through safari itself if you want to watch videos.

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