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Xfinity App DVR Manager

New Poster

Xfinity App DVR Manager

The app is showing that my DVR is 100% Full and the app is not allowing me to record anything.  I've tried it from my Iphone and Ipad and both show the same information.

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Official Employee

Re: Xfinity App DVR Manager


MikeHynes wrote:

The app is showing that my DVR is 100% Full and the app is not allowing me to record anything.  I've tried it from my Iphone and Ipad and both show the same information.


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity App DVR Manager

It is still saying the DVR is 100% Full.

Silver Problem Solver

Re: Xfinity App DVR Manager

sign out of the app, then restart the device then sign back in  and try again.

New Poster

Re: Xfinity App DVR Manager

When rebooted the DVR box I lost access to change the channels in the app.  I tried shutting down the app and opening it up again, but no luck.

New Poster

Re: Xfinity App DVR Manager

And the app still says the DVR is full

Official Employee

Re: Xfinity App DVR Manager


MikeHynes wrote:

And the app still says the DVR is full


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity App DVR Manager

I have the same problem with the Xfinity TV remote app for iphone and ipad. When I attempt to schedule a recording from ipdad the app shows that the DVR is 100% full. The DVR is a Cisco model #RNG200N. I have Any Room DVR. I have unplugged and rebooted the DVR, but no luck....any ideas?
Official Employee

Re: Xfinity App DVR Manager


CBCjr wrote:
I have the same problem with the Xfinity TV remote app for iphone and ipad. When I attempt to schedule a recording from ipdad the app shows that the DVR is 100% full. The DVR is a Cisco model #RNG200N. I have Any Room DVR. I have unplugged and rebooted the DVR, but no luck....any ideas?

Try deleting the app and then install it again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity App DVR Manager

Thanks Joe.  I deleted Xfinity TV Remote app from my iphone 4 running 6.1.2 OSI and then reinstalled.  After choosing the DVR Manager, I still get the error message "Your DVR is full".

Official Employee

Re: Xfinity App DVR Manager


CBCjr wrote:

Thanks Joe.  I deleted Xfinity TV Remote app from my iphone 4 running 6.1.2 OSI and then reinstalled.  After choosing the DVR Manager, I still get the error message "Your DVR is full".


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Xfinity App DVR Manager

If support did call my cell, they did not leave a voice message
New Poster

Re: Xfinity App DVR Manager

Has anyone solved this? I've done all the suggestions and my iPhone app and ipad app both show dvr full.
New Poster

Re: Xfinity App DVR Manager

I have this as well on my DVRManager. Since I updated the Xfinity TV remote application (1.16.0.16), I noticed the app now recognizes all my cable boxes as DVRs, even though I only have one DVR. The DVR works correctly. The high definition and standard definition cable boxes (non-DVR) show that they are DVRs and that they are 100% full. Additionally, pressing the record button on the non-DVRs generates the following error:
"Request Error - An unknown error has occurred during this request. (guideworks:1)"
I am able to change channels on all the boxes and record on the DVR. I do not have the AnyRoom DVR.

I initially set-up the application from the computer (required a call or two to customer service to enable). This also required entering a number into each box (going into set-up - I don't see the setting any longer - I did initial set-up almost 2 years ago and it may have changed).

Make sure you select the cable box with the DVR to program.
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