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XFinity Player won't work on IPAD

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New Poster

XFinity Player won't work on IPAD

I have tried to install Xfinity player on my ipad.  When I find the app, the install button is greyed out and will not install.  The button says "Free" as other apps say, but it won't work.  I then manually installed it through iTunes.  It starts to install on the ipad, and when it nears completion, it literally disappears off of the ipad screen.  When I go into settings, I see the software installed but it appears nowhere on the ipad screen.  Any ideas why this will not seem to work?

Accepted Solution

Re: XFinity Player won't work on IPAD

Look under general

restrictions

allowed content

apps

 

If restrictions say off all the others are grey and there are no restrictions.

If on, find apps and raise it or turn them off

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Frequent Visitor

Re: XFinity Player won't work on IPAD

I've had that happen with another app once.  .  I could never find Where it was installed.  If you have Siri, you can ask Siri to launch it.   

Problem Solver

Re: XFinity Player won't work on IPAD

I always click several times on home till it goes to the search bar and type its name like xfin

It shows up on  a list.

This happens when you have too many apps installed

New Poster

Re: XFinity Player won't work on IPAD

searched for Xfniity.  While other xfinity apps appear, the Player does not.  Strange...it appears in the Systems screen.

New Poster

Re: XFinity Player won't work on IPAD

no siri unfortunately

Problem Solver

Re: XFinity Player won't work on IPAD

xfin not xfn

The xfinity tv app also plays videos too.

New Poster

Re: XFinity Player won't work on IPAD

Strange thing is that even after I uninstalled it via iTunes - and then try to install it directly from Apps right onto the ipad, the Install button is greyed out and will not work.  Can only ATTEMPT to install in through Itunes when connected to my MacBook.

Problem Solver

Re: XFinity Player won't work on IPAD

It shows up when I search as Player

so you could search for Player

It also showed up when I typed xfin

 

I installed it directly from the app store, so I don't have that problem.

New Poster

Re: XFinity Player won't work on IPAD

Thanks for the help.  Unfortunately none of these worked.  I tried it all again - uninstalled it.  Tried install from App store, and again, the [Free] button is disabled and I can't install it.  When I install in from iTunes it looks like it is installing on the ipad, then disappears as soon as it is installed.  Then I search on all the options as you suggest, and it does not find it.  

Problem Solver

Re: XFinity Player won't work on IPAD

It is rated 17+, do you have a rating restriction turned on?

Problem Solver

Re: XFinity Player won't work on IPAD

Look under general

restrictions

allowed content

apps

 

If restrictions say off all the others are grey and there are no restrictions.

If on, find apps and raise it or turn them off

Problem Solver
New Poster

Re: XFinity Player won't work on IPAD

That's it!!!!! I don't ever remember seeing these functions before!  You have no idea how frustrated I have been trying to figure this out.  Excellent help.  Thanks so much!

 

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