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XFinity Mobile App and DVR Manager Error Detecting a Compatible DVR Household

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XFinity Mobile App and DVR Manager Error Detecting a Compatible DVR Household

I am trying to setup and use the Xfinity app on my new iPhone 5, the way I had it on my iPhone 3GS a few months ago.  I received the following message when go performing the setup steps on the website at http://www.comcast.net/myDVR; "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household.".

 

I had called Comcast a few weeks back reporting this issue.  They said to try again in few days because they sent some code to the box.  So I have tried again and receive the same error.  I have already received the code from the DVR menu under Setup>Remote Access Setup.  I then goto the http://www.comcast.net/myDVR and check availablility only to receive the same error.

 

I just spent 12 minutes waiting on hold after TV support trsnsfered me to the Interenet group, only to be disconnected after the person picked up the call.  I am hoping this area can help me with less frustration.

 

The DVR is a Motorola DCX3400-M, which worked on my iPhone 3GS but not on my iPhone 5 and iPad.  The error message suggests it's Comcast equipment and not my devices.

 

Thanks,

Gregg

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Official Employee

Re: XFinity Mobile App and DVR Manager Error Detecting a Compatible DVR Household


Fuzzimoto wrote:

I am trying to setup and use the Xfinity app on my new iPhone 5, the way I had it on my iPhone 3GS a few months ago.  I received the following message when go performing the setup steps on the website at http://www.comcast.net/myDVR; "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household.".

 

I had called Comcast a few weeks back reporting this issue.  They said to try again in few days because they sent some code to the box.  So I have tried again and receive the same error.  I have already received the code from the DVR menu under Setup>Remote Access Setup.  I then goto the http://www.comcast.net/myDVR and check availablility only to receive the same error.

 

I just spent 12 minutes waiting on hold after TV support trsnsfered me to the Interenet group, only to be disconnected after the person picked up the call.  I am hoping this area can help me with less frustration.

 

The DVR is a Motorola DCX3400-M, which worked on my iPhone 3GS but not on my iPhone 5 and iPad.  The error message suggests it's Comcast equipment and not my devices.

 

Thanks,

Gregg


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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