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XFNITY TV - X1 Platform App Issues

New Poster

XFNITY TV - X1 Platform App Issues

Why do I get the error message "Unfortunately XFINITY TV on the X1 platform s not yet available".  I have the XFINITY TV X1 platform so why can't I get this stupid app to work. 

Official Employee

Re: XFNITY TV - X1 Platform App Issues

That app is meant for those with X1 with cloud service. If you don't have it that's as far as you'll get with the app.

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New Poster

Re: XFNITY TV - X1 Platform App Issues

How do you know if you have cloud service Andrew? 

Official Employee

Re: XFNITY TV - X1 Platform App Issues

I believe there's supposed to be a terms and conditions box pop up, if not, it's only in a few test markets right now. Where do you live?

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New Poster

Re: XFNITY TV - X1 Platform App Issues

I live in Everett, WA
Official Employee

Re: XFNITY TV - X1 Platform App Issues

As far as I know it's not out there yet.

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New Poster

Re: XFNITY TV - X1 Platform App Issues

Well, that explains it.
New Poster

Re: XFNITY TV - X1 Platform App Issues

Is there anyway to tell when/if it's available in our area.  It sure would be nice to know instead of just wondering.  I'm in Bothell and I bet it's not available here either Smiley Happy

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