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XFINITY VIDEO

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XFINITY VIDEO

XFINITY VIDEO WON'T DOWNLOAD MESSAGE READ WAITING FOR OBTAINING AUTHORIZATION

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Official Employee

Re: XFINITY VIDEO


JACKPOT440 wrote:

XFINITY VIDEO WON'T DOWNLOAD MESSAGE READ WAITING FOR OBTAINING AUTHORIZATION


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: XFINITY VIDEO

Obtaining Authorization

New Poster
New Poster

Re: XFINITY VIDEO

 

My Cable Provider: Recommended By Comcast My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 76.19.33.165 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (2105 Bytes) Time Informati

Official Employee

Re: XFINITY VIDEO


JACKPOT440 wrote:

 

My Cable Provider: Recommended By Comcast My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 76.19.33.165 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (2105 Bytes) Time Informati


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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