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X1 operating System

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X1 operating System

I just got my new X1 TV box. My wife asked me when I change the box, will she lose all her saved movies and programs from the old box? Is there any way to retain those saved things? Thanks for your help.

Official Employee

Re: X1 operating System


DeaconRay wrote:

I just got my new X1 TV box. My wife asked me when I change the box, will she lose all her saved movies and programs from the old box? Is there any way to retain those saved things? Thanks for your help.


Sorry, no she will be starting over from scratch.


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Service Expert

Re: X1 operating System

adding... you can keep the old box until you watch it clean (call 800-Comcast and select billing to keep it on the account). When empty, simply return the box to Comcast. 

 

some customers have also played each recording out to a VCR or DVD writer to save the recordings for later viewing.




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