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X1 dvr self re booting

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X1 dvr self re booting

Tv has been going black than after several minutes the box begins rebooting itself. Happens while using apps such as netflix, while watching recordings, and has now begun affecting live tv. Happens a few times a day at least. Has become a huge inconvenience and I’m wondering what can be done to resolve? Is it a bad box? A bad signal coming into my residence?
Official Employee

Re: X1 dvr self re booting

Chances are pretty good it’s a bad box. You’ve logged in without a Comcast username, if you send a PM with account information I can see if there’s anything else that may be causing a reset

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