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X1 app and web site showing nothing in the cloud dvr

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X1 app and web site showing nothing in the cloud dvr

I am brand new.  I was told we have the cloud dvr function.  I am in the Salt Lake market.  I downloaded the tv app and it shows nothing under recodings or in my schedule for up coming recordings.  I have tried this on the app on a galaxy s5 galaxy note 3 and galaxy note 10.1 2014 edition.  Also on the web on my pc it shows 0% recorded even though my dvr shows things are recorded.  I can stream shows in the house just fine.  But I would love to be able to download my shows and watch them when I travel for work.  Any help getting the app function to work would be appreciated.  

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Re: X1 app and web site showing nothing in the cloud dvr

It does say I need to add recordings to see anything even though the DVR shows things in the schedule and there are a few shows recorded.
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