Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,658

members

1,856

online

29,768

topics

Top

X1 - Shows are recorded on DVR, but unable to watch them on X1 TV online (xtv.comcast.net) or the App - what happened?

Frequent Visitor

X1 - Shows are recorded on DVR, but unable to watch them on X1 TV online (xtv.comcast.net) or the App - what happened?

Hello!  I'm hoping you can help...tried calling comcast but supposedly my case has been 'escalated' to a more senior technician and haven't heard back yet.  

 

My recordings come up perfectly on my physical DVR box - great.  But they DO NOT show up on my x1 app or web.  It used to work perfectly and I loved being able to stream live tv in my home office.  Now, no local channels like nbc even show up in my guide view.  Weird.  

 

Have space on my hard drive - that isn't' issue.  I've deleted cookies, tried uninstalling app, etc.,....nothing works.  This problem has been going on for ~2 weeks and I live in Chicago area.

 

Seems that the issue is only with LOCAL broadcasts...nbc, cbs, etc.,.  

 

Thoughts on what may be going on??  THANK YOU!

Service Expert
Moved:

Re: X1 - Shows are recorded on DVR, but unable to watch them on X1 TV online (xtv.comcast.net) or the App - what happened?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 361 views
  • 0 kudos
  • 2 in conversation