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X1 RF not working on one TV

Frequent Visitor

X1 RF not working on one TV

New install - have X1 and (3) sateilites.  One base is hooked up to a VIZIO TV and a Klipsh Soundbar (as a reciever to controll volume).  For some reason the remote will not function well.  I have reset remote, repaired etc and no luck.  The sattelite is behind wall mounted TV but changing channel, using interface is sketchy.  

 

All other untis work fine.  The X1 Base is in another room (with a Yamaha reciever) and (2) other satelites behind TV's and they all work.

 

Any ideas?

Official Employee

Re: X1 RF not working on one TV

If you can, try one of the other remotes with it. That could narrow down if it's the remote or the box.

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Frequent Visitor

Re: X1 RF not working on one TV

My fault, I should have added I tried that.  You think it could be box?

Official Employee

Re: X1 RF not working on one TV

If resetting the box doesn't work, I'd say it's the box.

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Frequent Visitor

Re: X1 RF not working on one TV

Ok I have not tried reseting box.  Is a reset on the box or menu system?

Official Employee

Re: X1 RF not working on one TV

The A button gets you to the help menu and System Refresh or pull the power and plug it back in.

Obvious question, you have RF paired the remote?

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Frequent Visitor

Re: X1 RF not working on one TV

OK thanks.  If it is in fact the box, do I just called CS and have them send a box?  Thanks for all your help Andrew!

Official Employee

Re: X1 RF not working on one TV

Yes or if you have a service center close by, swap it there

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