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X1 DVR Playback errors

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X1 DVR Playback errors

I have playback issues for his X1 DVR, lagging (when fast forwarding) on some recorded programming and also DVR Playback errors.  We have had multiple tech visits, rewired home and replaced the DVR multiple times and the Gateway as well. I am very frustrated. Can you explain the playback errors (ie, recording not found). Iam able unable to access recorded programing and I have to go back repeatedly to access the recording. We have dealt with this issue for several weeks now. It would help if we have some kind of explanation of these sporadic errors and frustrating thathappen usually on weekends.

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