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Why do i see a key when trying to watch a show?

New Poster

Why do i see a key when trying to watch a show?

I just got a new computer and when i click to watch a show it shows a key. Not sure why. I can watch on my laptop with no problem but on my new desktop the key says i need a subscription! What do i need to do?

Regular Contributor

Re: Why do i see a key when trying to watch a show?

I'm sorry to ask this, but are you sure that you've logged into the Xfinity site? On the Xfinity home page, in the upper right corner of the home page can you see that it says "Hello, <your name>"? If it doesn't then you may not be logged in.


If you are logged in and still having the same issue and you are using Internet Explorer can you try either FireFox or Chrome and see if once you're logged in if you have access then.


- Norm

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