Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,523

members

1,514

online

29,372

topics

Top

Why do I need a subscription?

Visitor

Why do I need a subscription?

I have been watching both game of thrones and billions on the xfinity app. Now all of a sudden it tells me I need a subscription to watch these. The "order now" button simply puts me it the xfinity website with no explanation of what is going on and what I need
Anyone else having this issue?
Service Expert

Re: Why do I need a subscription?

Are you trying to watch a recorded program or a live program.

 

And I only have an iPhone and I use the "Xfinity TV" app to watch with.

 

One thing you might try is call Comcast billing and ask them to refresh your entitlements.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 256 views
  • 0 kudos
  • 2 in conversation