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Why did you take away my xfinity app on my Xbox 360?

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Why did you take away my xfinity app on my Xbox 360?

So, why did comcast take away the xfinity app from my Xbox 360?  It was the only way I was able to mostly enjoy the programming I pay to see.  The OD feature on the comcast box freezes and drops audio, plus has no (that I can find) close captioning.  The OD feature on the 360 had more episodes available as well.  Why am I paying $97/month for features I can't use on equipment that doesn't work properly?  At least on the 360 I could see clear picture with good audio and excellent close captioning with a pause feature that would stay put for hours if necessary.  I am again very disappointed with comcast's clear disregard for its customers.  If an employee can tell me why I can't use this (mostly functioning) app, please do so.  Thank you.

 

My alternate e-mail is all I use, not the account supplied by comcast.  It's available to employees.

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