Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,988

members

1,378

online

36,154

topics

Top

We've experienced a playback error. (Error 570|570)

Frequent Visitor

We've experienced a playback error. (Error 570|570)

I am getting this message a lot lately and I cannot watch any shows.  Below is a copy of  the actual message:

 

This video cannot be played.

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

More Help

 

 

The URL I am trying is:  http://xfinitytv.comcast.net/watch/Contraband/9194442764249199112/2292882528/Contraband-%28HBO%29/vi...

 

Any HBO movie or show I try I am getting error.  I have followed your suggestions to delete cookies and browser cache as well as uninstall and install MS Silverlight.  Still not working.

 

 

 

My account info:

 

My Zip Code: 21793 My Cable Provider: Not Installed My myDVR Manager Status: activated My Set Top Box Names: DVR 1, DVR 2 My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 153.39.138.203 My operating system: Windows - undefined My web browser: Firefox 17 - Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2552 Bytes) Time Information My Clock Time: Fri Dec 28 2012 01:26:41 GMT-0500 (Eastern Standard Time) Server Clock Time: Fri Dec 28 2012 01:26:22 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: False Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, cq, cu, au, bv, b, u, cr, br, bt, h, ad, bw, d, al, ci, y, bx, bb, bc, cp, bu, by, cn, bs, at, ct, cb, ch, cs, cv, bz, bm, co, bl, bk, bp, bo, j, cc, bn Internet Subscriber: False Cable TV Subscriber: True Voice Subscriber: False
Tags (1)
Regular Visitor

Re: We've experienced a playback error. (Error 570|570)

I too am getting this error message. I have tried multiple movies and could get none to play.

 

Info:

My Device Information My Zip Code: 19075 My Cable Provider: Comcast Montgomery County Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.7.239.235 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322; AskTbORJ/5.15.2.23037) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (3176 Bytes) Time Information My Clock Time: Fri Dec 28 02:02:50 EST 2012 Server Clock Time: Fri Dec 28 02:02:51 EST 2012

My Account Information Primary Account: True Provider Codes: s, bq, ce, cd, cf, g, ak, aw, ar, cg, cq, cu, au, bv, b, u, cr, c, br, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bk, bp, cj, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 

Official Employee

Re: We've experienced a playback error. (Error 570|570)

Hi all,

 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: We've experienced a playback error. (Error 570|570)

I tried using a different web browser.  Get same result. 

Official Employee

Re: We've experienced a playback error. (Error 570|570)


koja28 wrote:

I tried using a different web browser.  Get same result. 


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: We've experienced a playback error. (Error 570|570)

I uninstalled silverlight and used the link you provided to reinstall it but still getting the same result.

Frequent Visitor

Re: We've experienced a playback error. (Error 570|570)

Did what you suggested and same results.

Official Employee

Re: We've experienced a playback error. (Error 570|570)


koja28 wrote:

Did what you suggested and same results.


Are you on a wired or wireless internet connection?

 

Are you going through a router or are you directly connected to your modem?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: We've experienced a playback error. (Error 570|570)

 I am on a wired internet connection.  Not using modem.  Trying from work.

Official Employee

Re: We've experienced a playback error. (Error 570|570)


koja28 wrote:

 I am on a wired internet connection.  Not using modem.  Trying from work.


It is possible that your companies' firewall is blocking videos from playing. 

 

Please contact your companies' IT department and ask if they can allow xfinitytv.com and xfinity.com to pass through the firewall.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: We've experienced a playback error. (Error 570|570)

Well if I can watch other videos why whould the HBO video be the only one that they block.  BTW they do not block xfinity.com.  So lets see what you suggest next.

Regular Visitor

Re: We've experienced a playback error. (Error 570|570)

Indeed. I am able to watch videos from other sources as well. Error only occurs when trying to watch anything offered from Comcast. I have tried multiple browsers. Xfinity is my home page.

Regular Visitor

Re: We've experienced a playback error. (Error 570|570)

Now receiving a "this video unavailable" message, saying it's probably a network issue and to try back later or the video has expired. Not expired as far as I can see. whose network?

Trying to watch Fringe S5 | E8.

Official Employee

Re: We've experienced a playback error. (Error 570|570)


JackUIE wrote:

Now receiving a "this video unavailable" message, saying it's probably a network issue and to try back later or the video has expired. Not expired as far as I can see. whose network?

Trying to watch Fringe S5 | E8.


I tested Fringe S5/Ep8 and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

koja28,

 

Besides HBO, what other (if any) premium channels do you subscribe to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: We've experienced a playback error. (Error 570|570)

Joe, No other premium channels.
Official Employee

Re: We've experienced a playback error. (Error 570|570)


koja28 wrote:
Joe, No other premium channels.

Please try the CNN live stream and let me know if it works:

 

http://xfinitytv.comcast.net/live/network/cnn

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 15 replies
  • 1156 views
  • 0 kudos
  • 4 in conversation