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We're still updating your account

Frequent Visitor

We're still updating your account

When i try to watch HBO its tells me this

We're still updating your account

You've caught us in the middle of updating your subscription 

you should see changes to your lineup shortly.

 

would like this fixed.

Service Expert

Re: We're still updating your account


bep3344 wrote:

When i try to watch HBO its tells me this

We're still updating your account

You've caught us in the middle of updating your subscription 

you should see changes to your lineup shortly.

 

would like this fixed.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: We're still updating your account

Are you still receiving this message?  Looks like you added HBO yesterday and it does take some time for the linear channels to be entitled in our back end systems.  





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