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We're sorry, this video is no longer available

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We're sorry, this video is no longer available

I'm getting the message -

 

We're sorry, this video is no longer available when I click on a Just In show on the xfinity tv watch online homepage.

 

Also, when I click on TV Shows and then click Newly Available it is not updating, it is showing only shows from last week as newly available.

 

Thanks

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Official Employee

Re: We're sorry, this video is no longer available


sfleming10 wrote:

I'm getting the message -

 

We're sorry, this video is no longer available when I click on a Just In show on the xfinity tv watch online homepage.

 

Also, when I click on TV Shows and then click Newly Available it is not updating, it is showing only shows from last week as newly available.

 

Thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

What specific videos are giving you the "We're sorry, this video is no longer available message"? Please post the links.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: We're sorry, this video is no longer available

New Poster

Re: We're sorry, this video is no longer available

My Zip Code: 95747 My Cable Provider: Recommended by Comcast Use Dac: true My Conroller ID: 176 My Map ID: 152 My Persona ID: 10183 My myDVR Manager Status: activated My Set Top Box Names: DVR 1, DVR 2, DVR 3 My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 209.76.54.146 My operating system: Windows - undefined My web browser: Firefox 18 - Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (3528 Bytes). Time Information My Clock Time: Tue Feb 12 2013 09:21:12 GMT-0800 (Pacific Standard Time) Server Clock Time: Tue Feb 12 2013 09:16:27 GMT-0800 (Pacific Standard Time)

My Account Information Primary Account: true Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bk, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
Official Employee

Re: We're sorry, this video is no longer available


sfleming10 wrote:

http://xfinitytv.comcast.net/watch/Castle/5933713864774440112/18113603642/Reality-Star-Struck/videos

Here's the link to one of them.


I tested this video and found no issues.

 

Please check your internet connections and then try again.

 

Also, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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We ask that you post publicly so people with similar questions may benefit.
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