Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,331

members

1,308

online

29,692

topics

Top

We are unable to detect a compatible DVR in your household.

ANSWERED
Frequent Visitor

We are unable to detect a compatible DVR in your household.

DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household.

 

In addition Caller ID no longer works!

 

I've read similar problems here as being resolved so I'm hoping to have better luck than my 4 days of calling and waiting for the issues to be resolved. My box was replaced 4-5 days ago with RNG200N.

 

ticket# CR285064151 was from yesterday as I recall. Why can't Comcast support people use a search function to find out that these problems exist and have been resolved for others?


Accepted Solution

Re: We are unable to detect a compatible DVR in your household.

Comcast service calls me and tells me that I need to get a different box to make the DVR manager work. I said that your website says the box I have is compatible and he tells me that it isn't and engineering is being notified. I asked what generated his call to me and in reading his notes he says sorry I'm mistaken your box should work and we will get you a new one. DUH

 

Long story short it works now with a replacement box.

 

Case Closed.

View answer in context
Tags (1)
Silver Problem Solver

Re: We are unable to detect a compatible DVR in your household.

Is that a Cisco box?  Most cisco markets do not have the dvr manager.

Frequent Visitor

Re: We are unable to detect a compatible DVR in your household.

Motorola. Several Comcast employees told me they have the same box at home and it works fine however none of them are able to fix the problem.

Silver Problem Solver

Re: We are unable to detect a compatible DVR in your household.

so you are setting it up via your computer correct?  If you click the tv tab at the top of this page then on the next page you will a gear on the bottom right of that page click that, now in there go to the manage cables boxes and devices are, what does it say there?  comcast probably has your account info wrong. 

 

also if you click the tv tab top of this page on the next page click on your tv under that dvr manager if you click there what happens.  It can take up to 48 hours for it to become active.  

 

Also in your box menu see if you have remote access set up there, in there is a code you need to enter to enable the service. 

Frequent Visitor

Re: We are unable to detect a compatible DVR in your household.

Never noticed that info thanks - however it doesn't work!

 

We're sorry.

No compatible cable boxes were found in your household.

Learn more about what you need to make this application work in your home.

Official Employee

Re: We are unable to detect a compatible DVR in your household.


hope-springs wrote:

Never noticed that info thanks - however it doesn't work!

 

We're sorry.

No compatible cable boxes were found in your household.

Learn more about what you need to make this application work in your home.


You have a ticket open about your issue. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: We are unable to detect a compatible DVR in your household.

Just for kicks I called 800 Comcast today and was told the ticket was closed with no resolution. So the rep started another ticket.

 

Very frustrating dealing with this kind of issue where you can't get someone to follow through and get it done.

Frequent Visitor

Re: We are unable to detect a compatible DVR in your household.

BUMP

 

Can someone help me with this? I've been bounced around by a cast of thousands from Comcast without anything but the same "we will reboot your box" or "we have to reenter the device in your system".

Official Employee

Re: We are unable to detect a compatible DVR in your household.


hope-springs wrote:

BUMP

 

Can someone help me with this? I've been bounced around by a cast of thousands from Comcast without anything but the same "we will reboot your box" or "we have to reenter the device in your system".


Our team is still working on this. I will update you when I have more information.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: We are unable to detect a compatible DVR in your household.

Comcast service calls me and tells me that I need to get a different box to make the DVR manager work. I said that your website says the box I have is compatible and he tells me that it isn't and engineering is being notified. I asked what generated his call to me and in reading his notes he says sorry I'm mistaken your box should work and we will get you a new one. DUH

 

Long story short it works now with a replacement box.

 

Case Closed.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 9 replies
  • 4910 views
  • 0 kudos
  • 3 in conversation