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Watching TV on the net

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Watching TV on the net

I can pick a movie to watch on my home PC. But once it gets thought the music it stops and wont continue. It says its authorized. But wont play. Does anyone know how to fix??? Thank you lka1870

Silver Problem Solver

Re: Watching TV on the net

There could be many issues as everyone’s pc is different and has different programs on it. First thing to do, clear your cache and your cookies. click the tv tab top right of this page then on the right side there you will see your profile, click the drop down and complete your profile. Make sure your zip code is set correctly and not set to automatic. Make sure you are a subscriber to the channel you are trying to watch. Also some people have found that if you download cccleaner http://www.piriform.com/ccleaner and run it and let it take out all the cookies and left over garbage that fixes it also. Also make sure you have the most current version of Microsoft Silverlight and you’re not using ie 9 there are currently problems with that browser.

You can also try turning off your antivirus and firewall as that might be blocking it also. AS you can see there are many things it might be.

 

Official Employee

Re: Watching TV on the net


lka1870 wrote:

I can pick a movie to watch on my home PC. But once it gets thought the music it stops and wont continue. It says its authorized. But wont play. Does anyone know how to fix??? Thank you lka1870


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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