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Watching ESPN live on the internet through xfinity, stuck at "Starting Playback"

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New Poster

Watching ESPN live on the internet through xfinity, stuck at "Starting Playback"

Hi, I am stuck at "Starting Playback" while trying to watch ESPN on my laptop.  I've deleted cookies/cache, tried both chrome and firefox, and have up to date versions of java and flash.  Here is my information below:

 

thanks in advance.

  My Device Information My Zip Code: 98119 My Cable Provider: Comcast King County Digital My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 158.39.11.19 My operating system: Windows - Undefined My web browser: Chrome 21 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.89 Safari/537.1 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.3 R31 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Sun Sep 23 2012 11:42:27 GMT-0700 (Pacific Daylight Time) Server Clock Time: Sun Sep 23 2012 11:42:25 GMT-0700 (Pacific Daylight Time)
My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Au, Bv, B, U, Br, Bt, Cm, H, Ad, Bw, Bh, Ci, A, Y, Bx, Bu, By, Bs, At, Cb, Ch, Bz, Bm, Bl, Bp, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
 
Accepted Solution

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Well - ESPN Live Streaming is working now - at least tonight it is......

 

Hmmmm   -   what could it be?

 

 

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New Poster

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

My Device Information
My Zip Code: 98119
My Cable Provider: Comcast King County Digital
My myDVR Manager Status: Activated
My Set Top Box Names: DVR 1
My Queue setup: False
Facebook Queue Syncing: False
Facebook Connect: False
My public IP address: 158.39.11.19
My operating system: Windows - Undefined
My web browser: Chrome 21 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.89 Safari/537.1
My system type: Desktop Computer Or Other Device
My Move player version: Not Installed
My Silverlight version: 5.1.10411.0
My flash version: 11.3 R31
Javascript:Enabled
Cookies: Enabled
Time Information
My Clock Time: Sun Sep 23 2012 11:42:27 GMT-0700 (Pacific Daylight Time)
Server Clock Time: Sun Sep 23 2012 11:42:25 GMT-0700 (Pacific Daylight Time)
My Account Information
Primary Account:True
Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Au, Bv, B, U, Br, Bt, Cm, H, Ad, Bw, Bh, Ci, A, Y, Bx, Bu, By, Bs, At, Cb, Ch, Bz, Bm, Bl, Bp, Bo, Cc, Bn
Internet Subscriber: True
Cable TV Subscriber: True
Voice Subscriber: False
 
 
Silver Problem Solver

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Hello,

I had the same problem when xfinity was not working so I went to watchespn.com website.I choose xfinity as my isp and use my comcast email and password and got in with no problem.

New Poster

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

yeah, i just tried that.  i'm currently in europe though so I think I automatically get redirected to another site.

 

maybe that's why the comcast one isn't working as well? 

 

appreciate the help though!

 

thanks.

Silver Problem Solver

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Hello,

Yes, that is the problem when you are out of the country you will not be able to get it.

Frequent Visitor

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Shouldn't matter what country you,re in.  Anyway - I have had the same problem for two weeks now.  Trying to watch Monday Night Football and get the never ending "Starting Playback".  I've signed in everywhere and nothing happens.  I've watched Weeks 1-12 with no problems, haven't changed anything on the computer, and now it doesn't work. 

Official Employee

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb


blonnyjuice wrote:

Shouldn't matter what country you,re in.  Anyway - I have had the same problem for two weeks now.  Trying to watch Monday Night Football and get the never ending "Starting Playback".  I've signed in everywhere and nothing happens.  I've watched Weeks 1-12 with no problems, haven't changed anything on the computer, and now it doesn't work. 


Unfortunately, we do not have the rights to stream content internationally. If you are physically located outside of the United States, you will be unable to watch videos on our site. 

 

Are you located outside the USA?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe
 


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Frequent Visitor

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

I am inside the US.  Still having problem, stuck at "Starting Playback" live streaming ESPN. 

Official Employee

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb


blonnyjuice wrote:

I am inside the US.  Still having problem, stuck at "Starting Playback" live streaming ESPN. 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, is this only happening to the ESPN live stream or is this happening to all videos?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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We ask that you post publicly so people with similar questions may benefit.
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Frequent Visitor

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Some videos I can watch and some ask for a silverlight update which I cannot install.  None of the live streams work. 

 

Thanks, John

 

My Device Information My Zip Code: 98045
My Cable Provider: Not Installed
My myDVR Manager Status: Not Installed
My Set Top Box Names: Not Installed
My Queue setup: False
Facebook Queue Syncing: false
Facebook Connect: Not Installed
My public IP address: 130.76.32.52
My operating system: Windows - rv:10.0.9
My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.9) Gecko/20100101 Firefox/10.0.9
My system type: Desktop computer or other device
My Move player version: Not Installed
My Silverlight version: 5.1.10411.0
My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2752 Bytes)
Time Information My Clock Time: Mon Dec 10 2012 17:28:34 GMT-0800 (Pacific Standard Time) Server Clock Time: Mon Dec 10 2012 17:28:35 GMT-0800 (Pacific Standard Time)
My Account Information Primary Account: True
Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, br, bt, cm, h, ad, bw, bh, ci, a, y, bx, bu, by, cn, bs, at, ct, cb, ch, cs, bz, bm, co, bl, bp, bo, cc, bn
Internet Subscriber: True Cable TV Subscriber: True
Voice Subscriber: False
Official Employee

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb


blonnyjuice wrote:
Some videos I can watch and some ask for a silverlight update which I cannot install.  None of the live streams work. 

 

Thanks, John

 

My Device Information My Zip Code: 98045
My Cable Provider: Not Installed
My myDVR Manager Status: Not Installed
My Set Top Box Names: Not Installed
My Queue setup: False
Facebook Queue Syncing: false
Facebook Connect: Not Installed
My public IP address: 130.76.32.52
My operating system: Windows - rv:10.0.9
My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.9) Gecko/20100101 Firefox/10.0.9
My system type: Desktop computer or other device
My Move player version: Not Installed
My Silverlight version: 5.1.10411.0
My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2752 Bytes)
Time Information My Clock Time: Mon Dec 10 2012 17:28:34 GMT-0800 (Pacific Standard Time) Server Clock Time: Mon Dec 10 2012 17:28:35 GMT-0800 (Pacific Standard Time)
My Account Information Primary Account: True
Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, br, bt, cm, h, ad, bw, bh, ci, a, y, bx, bu, by, cn, bs, at, ct, cb, ch, cs, bz, bm, co, bl, bp, bo, cc, bn
Internet Subscriber: True Cable TV Subscriber: True
Voice Subscriber: False

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

As I said before, I cannot install the silverlight update.  Can you answer these 2 questions? 

 

Whay do we need an Xfinity "custom version" of silverlight?  I have seen many postings from others saying they cannot install this version. 

 

Has anything changed in the last month with Live Streaming for ESPN?  It used to work just fine and I haven't changed anything with the computer or internet settings.  

 

Note:  The videos accessed from HULU from your site work without any problem. 

Official Employee

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb


blonnyjuice wrote:

As I said before, I cannot install the silverlight update.  Can you answer these 2 questions? 

 

Whay do we need an Xfinity "custom version" of silverlight?  I have seen many postings from others saying they cannot install this version. 

 

Has anything changed in the last month with Live Streaming for ESPN?  It used to work just fine and I haven't changed anything with the computer or internet settings.  

 

Note:  The videos accessed from HULU from your site work without any problem. 


The custom Silverlight version corrects most video playback issues on the site.

 

As for watching ESPN online, are you a XFINITY TV customer? Do you have any ad blocking plug-ins and/or any anti-virus software installed?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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Please post so people with similar questions may benefit.
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Frequent Visitor

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Yes I am an Xfinity TV customer.  I'm not aware of any installed add blocking or anti-virus software. 

 

Has anything changed in the last month with Live Streaming for ESPN?  It used to work just fine and I haven't changed anything with the computer or internet settings. 

Frequent Visitor

Re: Watching ESPN live on the internet through xfinity, stuck at "Starting Playb

Well - ESPN Live Streaming is working now - at least tonight it is......

 

Hmmmm   -   what could it be?

 

 

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