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WHDH Streaming on XFINITY STREAMING APP

Contributor

WHDH Streaming on XFINITY STREAMING APP

For about a week now, WHDH channel 807 is pixelated and unwatchable on my devices. No other channel is experiencing this problem. Any others see this besides me? What could the problem and the fix be? 

Thanks, Rick

New Poster

Re: WHDH Streaming on XFINITY STREAMING APP

Yes I am getting the same issue as you are. Very annoying. Hope they can fix it. 

Contributor

Re: WHDH Streaming on XFINITY STREAMING APP

Thanks for your response. At least now I know it's not my equipment. 

Contributor

Re: WHDH Streaming on XFINITY STREAMING APP

XFINITY are you doing anything to resolve this, and are you aware of it? 

Contributor

Re: WHDH Streaming on XFINITY STREAMING APP

I chatted with Tech Support this AM. After making me go through all the exercises to test my equipment, they acknowledged there was a problem and they would work on it. It does appear to be working right now. 

Official Employee

Re: WHDH Streaming on XFINITY STREAMING APP

 

Thank you rjom for sharing this information, @erickrohto if you still need assistance with the resolution of your app please remove the app and add it back to your equipment. This will allow the app to update and fix any bugs within the software. 


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